Alveary Terms of Use

ALVEARY, LLC (“Alveary”) is a Tennessee limited liability company.

1 · Who we are, and what this covers

In these Terms, “we,” “us,” and “our” mean Alveary.

These Terms govern your use of Vault, Alveary OS, and anything else we make available at alvearyos.com (together, the "Service"). They work alongside two other documents: the Vault License Terms, which govern what you may do with our standards and other content, and the Privacy Notice, which describes what we do with information about you.

If these Terms and the Vault License Terms ever conflict on a question about content, the License Terms govern.

2 · Agreeing to these Terms

You agree to these Terms when you activate an account, and again each time we publish a materially changed version and you continue to use the Service after being notified.

We keep a record of that agreement — the date, the version you agreed to, and the text you were shown. That record is described in Section 20 and in the Privacy Notice.

3 · Who may use the Service

You must be at least 18 and able to enter a binding contract. The Service is a professional tool for people working in hospitality; it is not directed to children.

If you activate an account on behalf of an organization, you confirm you are authorized to bind that organization, and "you" means both you and it.

4 · Your account

One person, one account. Accounts are personal. Do not share your account, your email access, or your sign-in links with anyone else. Access is licensed to a person, not to a seat that gets passed around.

Sign-in is by emailed link. We never store a password. Anyone with access to your email inbox can sign in as you, so treat that inbox as the key to your account.

You are responsible for activity under your account. Tell us promptly at support@alvearyos.com if you believe someone else has used it.

The name on your account matters. Standards you download are printed with the name you provide as Licensed User. Keep it accurate.

5 · Plans, billing, and cancellation

Free membership. Search across all 1,412 standards, the full text of the ten Starter Shelf standards, and one premium unlock each calendar month. Unlocked standards remain yours permanently, on any plan, including after you cancel a paid plan or stop using the Service.

Paid plans. Current plans, prices, and what each includes are shown at alvearyos.com/upgrade. Prices are in US dollars and exclude any tax we are required to collect.

Recurring billing. Paid plans renew automatically at the interval you chose, at the then-current price, until canceled. Cancel at any time from your membership page — two clicks, no email required and no retention process. We will tell you before any price change takes effect on your plan.

What happens when you cancel. Your access continues through the end of the period you have already paid for, and then stops. We do not cut off access on the day you cancel. Fees already paid are not refunded except where the law requires it or we say otherwise in writing.

Failed payment. If a payment fails we may retry it and will keep your access active for a short grace period rather than terminating immediately. We would rather reach you than lock you out mid-shift.

Payments are processed by Stripe. Card details are entered on Stripe's systems and never reach ours.

Questions about a charge, an invoice, or a refund go to support@alvearyos.com.

6 · Authorized Users and Property subscriptions

A Property subscription entitles an unlimited number of Authorized Users assigned to the subscribed Property during the Subscription Term.

"Property" means the specifically identified physical hospitality location set forth on the applicable order form, and does not include any brand, ownership group, management company, corporate office, or other property under common ownership, management or affiliation.

Authorized Users may also include Customer personnel with organization-level administrative or oversight responsibilities who are granted access to one or more separately subscribed Properties.

7 · What the Service is, and what it is not

Vault, Alveary OS, and our other materials provide reference, educational, and operational decision-support information.

What you are entitled to rely on us for. Our standards are written, versioned and dated, with their sources identified and their revisions preserved. You may rely on the integrity of that record: that the text shown is the text in force on the date shown, that changes are recorded, and that it remains possible to establish later what a standard said on the day you read it.

They do not constitute legal, accounting, tax, medical, engineering, gaming-regulatory, alcohol-regulatory, food-safety certification, emergency-response, or other licensed professional advice. They do not replace applicable law or regulation, regulator guidance, collective bargaining agreements, license conditions, company or property policies, manufacturer instructions, emergency procedures, or review by a qualified professional where such review is required.

You remain responsible for verifying the requirements applicable to the facts, location, employer or property, license, role, and decision at issue, and for obtaining any required organizational, regulatory, HR, legal, compliance, safety, or professional review before acting. Where the Service identifies a matter as requiring additional review or approval, the Service must not be treated as the final approval or decision.

A Licensed User designation identifies a person authorized to access or use licensed Alveary content. It is not a professional license, certification, credential, endorsement, or representation that you have legal or regulatory authority to perform any particular act.

8 · Legal and regulatory information

Alveary is not a law firm and does not provide legal advice. Jurisdictional and regulatory content available through the Service is general informational and operational reference material. Citations, summaries and source links are provided to assist you in identifying subjects for independent review, and Alveary makes no representation that such content is complete, current, exhaustive, or applicable to any particular facts or circumstances. Laws, regulations, administrative interpretations and local ordinances change and may impose requirements in addition to those identified through the Service. You remain solely responsible for determining your legal obligations and for obtaining advice from your own counsel.

No attorney-client relationship is created by your use of the Service. Alveary does not render legal opinions or compliance determinations. Completion of a verification item, acknowledgment, or self-assessment through the Service is not a certification by Alveary that you are in compliance with any legal or regulatory requirement.

9 · Disclosures on individual standards

Some standards address subject matter whose requirements vary by jurisdiction — gaming, employment, alcohol service, food safety, fire and life safety, and financial controls among them. Those standards carry a disclosure that you acknowledge before the procedure is shown.

For a smaller set of standards, where the material could reasonably be read as informing a consequential decision about a person's employment, we ask you to acknowledge the disclosure for that specific standard and version.

We record which standards and versions you view, whether or not an acknowledgment was required. Section 20 and the Privacy Notice explain why and for how long.

10 · Comb Check

Comb Check is a self-assessment tool through which your own personnel record their responses to standardized operational questions. Results reflect only the responses your personnel provide and the version of the standards in effect at the time of the assessment. Alveary does not verify, audit or certify those responses.

Comb Check results are not a certification of compliance and do not guarantee that any operational or legal deficiency has been identified. Standards and their classifications change over time, and a result reflects the standards in effect when the assessment was completed.

Results are your data. You determine which of your personnel may view them.

Use restriction. You shall not use Comb Check scores, rankings or results as the sole or determinative basis for employee compensation, bonus eligibility, disciplinary action, termination, or other material employment decisions.

11 · Company Policy

The Service provides policy governance functionality including versioning, classification, review scheduling, distribution, acknowledgment tracking, conflict identification, retrieval and adoption measurement.

Policy content is identified by provenance: Alveary Model, Alveary Reviewed Model, Customer Modified, Customer Supplied, or Customer Counsel Approved. A policy slot may also be unfilled, which indicates that no policy has been adopted and is not a representation that none is required.

Alveary provides operational software and model content. Alveary is not your lawyer, does not provide legal advice, and does not warrant that any model language satisfies jurisdiction-specific obligations. Where the Service identifies a policy as requiring legal review, you are responsible for obtaining that review before adoption.

Where the Service identifies a potential conflict between policies, or between a policy and your jurisdiction profile or newer authority, it does so as a flag for your review. Alveary does not revise your policies and does not represent that any revision achieves compliance.

Use restriction. You shall not use policy acknowledgment records as the sole or determinative basis for employee compensation, bonus eligibility, disciplinary action, termination, or other material employment decisions.

12 · Decision Studio

Decision Studio is a record-keeping tool through which an individual leader documents their own decision-making. Alveary presents questions, retrieves standards matching the text the leader enters, and records what the leader writes. Alveary does not generate options, evaluate options, recommend a course of action, or assess the merits of any decision.

The individual creator controls the record's default in-product visibility and the individual rights expressly described in this Section. Default visibility is to that individual alone.

Export and post-employment rights. The individual creator may export a record's full content at any time before reduction. Termination of the individual's employment does not affect the individual rights described in this Section.

Use restriction. You shall not use Decision Studio records as the sole or determinative basis for employee compensation, bonus eligibility, disciplinary action, termination, or other material employment decisions.

Third parties. Decision Studio narrative fields may describe individuals other than the author. Do not enter names or other direct identifiers of third parties in narrative fields. Identify individuals by role. The Service enforces this at the field.

Retention of narrative content. Alveary reduces the narrative content of a Decision Studio record one hundred eighty days after the record's reflection stage is completed. Non-content audit metadata — that a case existed, its sequence and its state — may be retained for longer. You and the individual leader may export a record's full content before reduction.

Compulsory process. To the extent legally permitted, Alveary will provide reasonable notice to you, and to the individual creator of any Decision Studio record sought, before producing that data in response to compulsory legal process so that appropriate protective relief may be sought.

No privilege. Content entered into Decision Studio is not privileged and is not protected as attorney work product by reason of its entry into the Service, including where counsel participated in the underlying matter.

12A · Align

Align records campaigns your organization authors: an initiative and its reasons, the documents it links to, the audience it addresses, and scenarios with options your organization writes and designates. Alveary does not author the campaign, the scenario, or the intended response; does not evaluate any response or rationale; and does not determine whether any person understood, complied with, or performed an initiative.

A scenario response records the person's choice and rationale as entered. It is not an assessment of the respondent. Presented, Acknowledged, and Responded describe recorded acts — that material was shown, that a document was acknowledged, that a response was entered — and not understanding or compliance.

An obligation record identifies whom your organization designated to receive or act on campaign material and when. It does not establish that the person had a legal duty to acknowledge it, understood it, complied with it, or received legally sufficient notice.

The Service presents divergence and alignment only in aggregate and does not present either measure by individual.

Rationale narratives follow the same rules as Decision Studio narratives in Section 12: no names or other direct identifiers of third parties, enforced at the field; no privilege by reason of entry into the Service; compulsory-process notice to you and, where legally permitted, to the individual respondent; and reduction of narrative content one hundred eighty days after the campaign closes, subject to legal hold.

Use restriction. You shall not use campaign acknowledgments, scenario responses, individual response records, or divergence information as the sole or determinative basis for employee compensation, bonus eligibility, disciplinary action, termination, or other material employment decisions.

12B · Workforce

Workforce records customer-defined leadership coverage, assignments, confirmations, handovers, and operational output. You determine the roles requiring coverage, the individuals assigned to those roles, and the operational standards against which work is measured. Alveary does not determine staffing requirements, qualifications, assignments, scheduling decisions, or employment decisions and does not rank or recommend individuals for assignment.

A Workforce confirmation records only that the individual acknowledged your designation of that individual to hold the identified role for the identified period. Confirmation does not constitute acceptance of personal legal liability, certification of qualification or competence, agreement that staffing was adequate, assumption of duties beyond the individual's employment responsibilities and your applicable policies, waiver of any employment right, or agreement to perform uncompensated work. Required confirmation must occur on compensated time where applicable.

Operational output is recorded separately from coverage and is measured against standards supplied by you. Alveary does not create an individual productivity score or use operational output to make or recommend assignments.

Use restriction. You shall not use Workforce coverage records, confirmations, handovers, or operational-output information as the sole or determinative basis for employee compensation, bonus eligibility, disciplinary action, termination, or other material employment decisions.

12C · Beeline

Beeline is an operational work-routing and record-keeping tool. It records work items, ownership, routing, completion and, where applicable, verification because those records are necessary to coordinate and close operational work. The fact that an individual owned, completed, verified, routed, or acted on a work item is an operational record and is not, by itself, a performance rating or employment assessment.

Alveary does not use Beeline to score, rank, benchmark, or infer an individual's productivity, reliability, speed, quality, attendance, competence, or suitability for employment. Alveary does not create individual completion-rate, response-time, overdue-rate, verification-rate, productivity, reliability, or similar employee-performance measures from Beeline records, and does not use Beeline to recommend or automate compensation, discipline, termination, promotion, assignment, or other material employment decisions.

Use restriction. You shall not use Beeline work-item ownership, completion, verification, timing, harm-fork, alert, or related operational records as the sole or determinative basis for employee compensation, bonus eligibility, disciplinary action, termination, promotion, assignment, or another material employment decision.

This restriction does not prevent an authorized leader from reviewing a specific work item, requiring correction or rework, investigating an operational event, confirming whether assigned work was performed, or making a human management decision based on independently reviewed facts and your applicable policies. Beeline's record of a specific operational act does not become an Alveary employee-performance assessment merely because an authorized customer leader reviews it.

Beeline does not present workforce measures for a group containing fewer than five distinct individuals after applicable filters are applied. This minimum is an Alveary product safeguard and may not be reduced or disabled by you. Employee-harm fork and alert information is routing, safety, legal/compliance, and evidentiary information and must not be treated as an Alveary employee-performance measure.

12D · Valet and arrival services

Scope and demonstrations. This section covers Alveary Guard used for customer-operated valet and arrival services and for Alveary-operated demonstrations, testing and proof-of-concept sessions. Features described here apply only when enabled and used. A demonstration is identified as a demonstration before participation. Its vehicle, check-in, retrieval and ready events are simulated; it does not establish a hotel affiliation or involve actual vehicle custody or valet service. Alveary operates its own demonstration program. The Customer responsibilities below apply when a Customer operates an actual valet service.

Valet operations. Alveary provides software for recording and coordinating customer-operated valet and arrival services. Alveary does not take possession, custody, or control of a vehicle or other guest property and does not employ, supervise, or direct the personnel who do. Customer remains responsible for vehicle custody, parking, retrieval, key control, staffing, safety, guest-property procedures, loss and damage handling, and compliance with laws and policies governing its valet operation.

Operational records. Valet photographs, observations, timestamps, handoffs, vehicle information, and similar records are operational records entered or generated in connection with Customer's service. Alveary does not warrant that an individual observation is complete or accurate and does not determine liability for loss, theft, damage, or another claim.

Continuity. Customer must maintain a reasonable operational fallback for periods when the service is unavailable. An absence of an Alveary record during an outage does not represent that an event did or did not occur.

Claims. Customer is responsible for investigating and resolving claims involving vehicles or personal property in its custody. Alveary may preserve and make available records maintained through the service in accordance with the applicable retention schedule, legal holds, and contractual obligations.

Condition and handoff records. When enabled, the workflow may record photographs of the vehicle corners, wheels, visible condition, VIN at the windshield or door label, and keys, together with capture times and attendant information. At vehicle pickup, it may record the guest's signature acknowledging the handoff or the attendant's record that the guest declined to sign or was unavailable. A signature or exception entry is a handoff record; it does not by itself establish vehicle condition or determine responsibility for loss or damage. Collection during a demonstration must be identified as a demonstration and limited to information needed for that session.

Optional Guard text messages. Alveary Guard texting provides verification, check-in updates, retrieval-request acknowledgments and vehicle-ready messages for one current valet visit or demonstration session. In an Alveary demonstration, these operational events are simulated and messages identify the program as Alveary Demo. Before sending a verification text, the attendant or presenter asks permission to send that one message. Reply YES to the verification message to receive further optional updates for that visit or session. Providing a number or accepting these Terms alone does not enroll a person in texting. Declining or not confirming texting does not prevent access to the valet service or demonstration. This permission does not authorize marketing, promotional follow-up or messages for another visit.

Texting choices and assistance. Message frequency varies. Message and data rates may apply. Reply STOP to end optional Guard texts from the service, or HELP for messaging assistance. Contact support@alvearyos.com for messaging help; for an actual vehicle, contact the valet stand. Restarting carrier delivery does not replace consent for the current visit or demonstration session. Delivery may be delayed or fail because of carrier, network or service conditions. Use the valet stand or demonstration presenter when a text is unavailable; a text or possession of a phone alone does not authorize release of a vehicle. Our Privacy Notice describes the information used for these messages.

13 · Standards Records

A Standards Record is issued to an individual and belongs to that individual. Alveary maintains a stable address for each published Standards Record, which remains available until the individual withdraws publication or Alveary withdraws it for integrity reasons. A Standards Record is not a permanent public record.

An individual may withdraw publication at any time, without the consent of any employer, and termination of the individual's employment does not affect the individual's rights in the Record. Withdrawal of publication removes public availability and is separate from Alveary's internal retention, which is described in Section 20.

An organization's termination of its subscription does not delete an individual's Standards Record. The Record belongs to a different relationship. An individual may hold one before employment, during employment, after employment, and across employers, and an employer does not create or extinguish the individual's rights in it by subscribing to or cancelling the Service.

Alveary cannot recall or delete copies of content that third parties obtained or cached while a Record was publicly available.

14 · Acceptable use

Do not: share or resell your access; redistribute, republish, or make our content available to anyone outside the license you hold; scrape, crawl, or bulk-download the Service, or use automated means to extract content; use the Service or its content to train, fine-tune, or evaluate a machine-learning model; attempt to defeat the access controls that separate free content from paid; reverse engineer the Service; interfere with its operation or security; or use it for anything unlawful.

We apply rate limits and monitor for automated extraction. We may suspend an account that trips them while we look into it.

15 · Our intellectual property

Alveary owns the Service and everything in it, including the standards library, the software, the interfaces, and the marks ALVEARY, Alveary OS, Vault, Comb, Comb Check, Beeline, Landing, and the bee and hexagon device.

Your rights in our content come only from the Vault License Terms. These Terms grant you no license to our marks.

Policy content. Your adopted policy instance, your modifications, your adoption history, and content you supply are your data. Alveary retains all right, title, and interest in its underlying model content, templates, standards, methodology, and other Alveary materials incorporated into or used to create such policies.

16 · Your content, property addenda, and your marks

If you add your own material to the Service — property overlays, local contacts, notes, or your own standards — you keep ownership of it. You grant us a license to host, process, display, and back it up so we can operate the Service for you, and nothing more. We do not use your material to train models, and we do not publish it.

You are responsible for having the right to upload what you upload.

Property Addenda. You may add Property-specific addendum content to an Alveary Standard. Addendum content is your data. You are solely responsible for its accuracy, its lawfulness, and its consistency with your own obligations. Alveary does not review, approve or adopt Property Addendum content, and no Property Addendum modifies the text of an Alveary Standard.

The Service displays Alveary Standard content and Property Addendum content as visually distinct and separately labelled material.

Your marks. You grant Alveary a non-exclusive, revocable licence to use your trademarks, service marks, logos and trade dress supplied by you solely to display your materials within the Service. You may revoke this licence prospectively at any time on written notice.

You represent and warrant that you hold all rights necessary to provide such materials and to authorize their use as contemplated by this Agreement, and shall indemnify and hold Alveary harmless from any third-party claim arising from the alleged infringement or misappropriation of intellectual property rights in materials supplied by you.

17 · Feedback

If you send us ideas or suggestions, we may use them without obligation or payment. Nothing stops you from using your own ideas.

18 · Suspension, termination, and export

You may stop using the Service at any time and may cancel a paid plan from your membership page.

We may suspend or terminate an account that breaches these Terms or the Vault License Terms, that we reasonably believe is being used to extract or redistribute content, or where we are required to by law. Where circumstances allow, we will tell you what happened and give you a chance to put it right.

On termination: paid access ends, permanently unlocked standards remain available to you as described in Section 5, and Sections 7, 8, 10, 11, 12, 12A, 12B, 13, 14, 15, 19, 20, 21 and 22 survive.

Export. You may export your data at any time while your subscription is active; you do not have to cancel to get it.

Upon termination of a subscription, except for records retained under Section 20, records subject to a legal hold, records we are required by law to retain, and records we have expressly agreed with you in writing to retain, your data will remain available for export for thirty days following termination and will thereafter be deleted from active systems within sixty days. Records retained under Section 20 remain subject to the periods stated there and are held only for the purposes described in that Section.

19 · Disclaimers and limits

The Service is provided "as is." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or its content is accurate, complete, current, suitable for your jurisdiction, or uninterrupted.

To the fullest extent permitted by law, Alveary is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, however caused.

Our total liability arising out of or relating to the Service and these Terms will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars.

This section applies to every part of these Terms, including Sections 8, 10, 11, 12, 12A, 12B and 13, and applies to the Beeline Data Processing Addendum and to processing performed under it, except to the extent a limitation is prohibited by applicable law. Some jurisdictions do not allow certain exclusions or limits, so parts of this section may not apply to you.

20 · Records we keep, and for how long

The retention periods in this Section survive termination and control over Section 18 for the record categories expressly listed here. Section 18's sixty-day deletion is the default for your data that this Section does not give a period.

For clarity, the resource-request periods below describe Alveary’s retention commitment whether or not the requester has an Alveary account. Requesting a resource does not create an account, constitute assent to these Terms, or make contract the lawful basis for that processing; the Privacy Notice governs it.

We keep a record of your agreement to these Terms, your acknowledgment of disclosures, and which standards and versions you viewed. That record includes the version and text you were shown and the date and time.

We keep it so we can establish, exercise, or defend legal claims about what was agreed and disclosed. Closing or deleting your account does not automatically delete this record.

When marketing consent expires or is withdrawn, Alveary stops marketing and deletes the ordinary identifiable lead record unless another lawful purpose independently requires particular information. A marketing-suppression record is not used for marketing or profiling.

Before deleting identifiable resource-lead information, Alveary may include the request in non-personal aggregate counts grouped only by resource, version, and calendar month or a longer reporting period. Those counts contain no row-level identifier or combination of fields that can reasonably identify or single out a person. Information that remains linkable or pseudonymous remains personal information and follows the applicable period above.

Records not listed above are kept for as long as we need them for the purposes described in the Privacy Notice, and no longer. On termination of a subscription, records not listed above are deleted as Section 18 provides.

A legal hold suspends these periods and nothing else does. We place a hold when we determine that litigation, a regulatory investigation, subpoena, preservation demand, or other matter giving rise to a preservation obligation is pending or reasonably anticipated.

Where you exercise a right of erasure, we keep the record that an export took place — its date, its scope, how much was provided, and a fingerprint of what was provided — with your identity removed from it. We do not keep a copy of what was exported. This lets us show that we honored your rights without keeping the information you asked us to erase.

The Privacy Notice describes the restricted state these records are held in.

21 · Indemnity

You will indemnify Alveary against claims, losses, and reasonable costs arising from your breach of these Terms or the Vault License Terms, your unlawful use of the Service, or your use of our content in a way the license does not permit.

22 · Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles. Any dispute will be brought exclusively in the state or federal courts located in Tennessee, and both of us consent to that jurisdiction.

Nothing here prevents either of us from seeking urgent injunctive relief.

23 · Changes to these Terms

We may update these Terms. Every version carries a number and an effective date, and we retain previous versions so it is always possible to establish which was in force on a given date.

If a change is material, we will tell you before it takes effect and ask you to agree again. Continuing to use the Service after that point means you accept the new version. If you would rather not, you may cancel, and Section 5 governs what happens next.

24 · General

Entire agreement. These Terms, the Vault License Terms, the Privacy Notice, and, for a customer that has executed it, the Beeline Data Processing Addendum are the whole agreement between us about the Service.

Assignment. You may not assign these Terms. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.

Severability. If a provision is unenforceable, the rest continues and that provision is limited to the minimum extent necessary.

No waiver. Not enforcing a provision is not a waiver of it.

Third parties. No one other than you and Alveary has rights under these Terms.

How to reach us. Support, privacy, billing, and general questions: support@alvearyos.com.