Marker Collections and Delinquency Escalation
Governs the timeline, ownership, and tone of collection contact on unpaid markers, and the authority levels required for settlements and write-offs.
Why This Matters
Collections is where financial discipline meets hospitality, and a property is judged by how it treats a guest who owes it money. Improvised collection tactics create legal exposure and destroy relationships worth more than the balance. Structured escalation ensures debts are pursued firmly by the right role, with dignity intact.
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