Impairment Recognition and Service Refusal on the Gaming Floor
Defines how beverage staff recognize developing impairment, slow or stop alcohol service, and execute a refusal with dignity on the gaming floor.
Why This Matters
A casino serves alcohol to seated guests for hours at a time, which makes impairment creep the defining risk of the role — and the law, the license, and basic humanity all assign the duty of care to the last server who poured. Responsible service is non-negotiable at HIG: the right to refuse is also the obligation to notice.
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