COF-039STANDARD PREVIEW
Peak-Period Queue Management and Lane Control
Directs how staff organize, communicate with, and move the guest line during high-volume coffee shop rushes.
Why This Matters
A disorganized queue is the first thing a guest experiences and the last thing they remember if it goes wrong. Queue control during peak is not just speed—it is the visible proof that the team can handle pressure without losing composure or accuracy.
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