Accessibility-Related Recommendations
Directs concierge staff to verify accessibility details firsthand before recommending venues, transportation, or activities to guests with access needs.
Why This Matters
A guest asking about accessibility is often planning around real physical limits, and a wrong answer can end a trip at a locked door or a flight of stairs. Secondhand assumptions about what is 'probably accessible' are not good enough. Getting this right, quietly and without making the guest explain themselves twice, is a direct measure of the property's hospitality.
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