Concierge Desk Opening and Closing
Governs the opening, closing, and shift-handover routine of the concierge desk so no guest request loses its owner between shifts.
Why This Matters
A concierge promise is only as strong as the handover that carries it overnight. Requests that die at shift change are the most common and least forgivable concierge failure. The opening ritual is where the day's promises are inherited, owner by owner.
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