Medical and Pharmacy Assistance Requests
Governs how the concierge assists guests seeking medical care, pharmacies, or medication support, and where assistance must stop.
Why This Matters
A guest asking for a doctor is a guest at their most vulnerable, often far from home in an unfamiliar system. Warm, competent navigation here creates lifelong loyalty; overstepping into medical advice creates liability. The line between helping and diagnosing must be bright.
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