VIP Itinerary Preparation and Pre-Arrival Review
Governs pre-arrival research, itinerary building, and cross-department briefing for VIP and high-touch guests.
Why This Matters
For a VIP, the stay is judged before the suitcase opens: the right amenity, the right recognition, the itinerary that anticipates rather than reacts. Pre-arrival work is where personalization is manufactured. A VIP surprised by our unpreparedness rarely gives a second audition.
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