Package Receipt, Logging, and Delivery
Defines chain-of-custody for guest packages and mail from carrier receipt through storage to documented guest delivery.
Why This Matters
Every package is a guest's property accepted on our signature, and 'it was delivered to the hotel' is where our accountability begins, not ends. Lost packages create disputes we cannot win without a custody trail. Discipline in logging turns a storeroom into a trustworthy system.
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