Confidential Guest Request Handling
Governs how concierges handle requests guests designate as private or that are sensitive by nature, balancing discretion with law and policy.
Why This Matters
Guests hand the concierge desk their private lives: medical needs, relationships, business dealings, surprises. One careless mention at a crowded desk can undo years of earned trust and expose the property legally. Discretion is not a courtesy here; it is the product.
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