Follow-Up After Concierge Assistance
Establishes the mandatory follow-up loop after concierge arrangements to verify outcomes and recover failures while the guest is still with us.
Why This Matters
A recommendation without follow-up is a transaction; with follow-up, it becomes a relationship. The loop is also the desk's quality-control system: it is how we learn a partner restaurant slipped before ten more guests are sent there. Closing loops is what separates a concierge desk from a search engine.
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