Elevator Service-Call Logging and Vendor SLA Tracking
Establishes a single log for every elevator and escalator service call and a monthly scorecard of vendor response against contracted SLAs.
Why This Matters
Without a log, the property's memory of vendor performance is a feeling, and feelings lose contract negotiations. Repeat callbacks on the same car are the earliest signal of a failing component or a failing vendor. The hotel that measures response time is the one that gets it.
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