Emergency Communication with Trapped Guests
Scripts the continuous, name-based communication protocol used with guests trapped in an elevator until they are safely released.
Why This Matters
The minutes inside a stopped elevator feel far longer to the guest than to staff outside, and silence is what turns a mechanical delay into panic. HIG treats reassurance as a procedure with defined steps and timing, not a kindness left to whoever answers the phone, because how we speak to a frightened guest is remembered longer than the delay itself.
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