Accessibility Alternatives During Elevator or Escalator Outages
Directs staff to provide immediate, dignified accessible alternatives for guests with mobility needs when an elevator or escalator is out of service.
Why This Matters
An outage is an inconvenience for most guests and a genuine barrier for a guest using a wheelchair or with a mobility limitation; how quickly and respectfully staff respond in that moment says everything about whether hospitality first includes every guest. Leaders who plan this in advance replace scrambling with confidence.
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