Internet and System Outage Response
Governs the coordinated response when internet connectivity or core systems — PMS, POS, key encoding, or guest Wi-Fi — fail property-wide.
Why This Matters
A network outage is a utility failure with a smile requirement: guests forgive a storm faster than a dead Wi-Fi night, and the front desk cannot check anyone in on apologies. The measurable difference between a rough hour and a lost day is whether downtime procedures were rehearsed before they were needed. Every department feels this failure; engineering and IT own its clock.
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