Daily Property Walk and Defect Capture
Governs the structured daily walk of guest-facing and back-of-house areas that feeds observed defects into the work-order system before guests report them.
Why This Matters
Every defect a guest reports first is a defect the property paid for twice: once in repair and once in reputation. The daily walk is engineering's early-warning radar, and its quality decides whether the team runs the building or the building runs the team. Skipped walks compound silently into deferred-maintenance debt.
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