Intoxicated Guest Response and De-escalation
Directs how staff identify, approach, and manage visibly intoxicated guests with de-escalation first and welfare as the governing concern.
Why This Matters
An intoxicated guest is a welfare case before a discipline case. Venues carry a duty of care that follows that guest to the parking lot and beyond, and the difference between a quiet assist and a viral confrontation is almost always the first sentence a staff member chooses.
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