Crisis Management Leadership Structure
Defines the leadership structure, roles, and decision authority activated during a property-wide crisis to ensure a coordinated, accountable response.
Why This Matters
A crisis is the worst possible moment to figure out who is in charge, and ambiguity in that first hour costs more than any single bad decision would. Guests, staff, media, and ownership all need one clear voice, not five conflicting ones. This structure exists so that when the moment comes, decisions happen fast and accountability is never in question.
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