Manager-on-Duty Program Administration and Certification
Governs how HIG properties select, certify, schedule, and retire Managers-on-Duty as a standing program rather than a rotating favor.
Why This Matters
A property is only as strong as the leader answering the phone at 2 a.m. An uncertified MOD guessing at authority limits turns a small guest issue into a liability event. A disciplined MOD bench is how a GM sleeps without worrying the property is unled.
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