Insurance Claim First-Response Protocol
Governs the property's first 24 hours of response to an incident with likely insurance exposure, from documentation through broker notification.
Why This Matters
The first hour after an incident determines whether a claim is defensible or indefensible months later. Photos not taken, statements not recorded, and scenes not preserved cannot be recreated once the moment passes. First response quality is the property's best protection against inflated or fraudulent claims.
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