Operational Policy Exception Authorization
Governs how executives approve one-time exceptions to standing operational policy — comps, rate deviations, cancellation waivers — outside routine SOP waivers.
Why This Matters
Every property bends a rule eventually; the difference between a strong leader and a risky one is whether that bend is written down. An undocumented exception becomes tomorrow's precedent someone else assumes is policy, and it leaves the next manager unable to explain why the guest next door got something different.
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