Refund Processing
Defines the approval, verification, and documentation steps required to process any guest refund, whether by credit card reversal, cash, or account credit.
Why This Matters
Refunds move money back out the door with far less natural scrutiny than money coming in, which makes them a common target for internal fraud if left unchecked. Two-party verification exists precisely because a single person with refund authority is a control gap, not a convenience. This standard protects both the guest's legitimate claim and the property's cash from misuse.
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Company Vault is bought for a property, not a person, and every team member on it reads the 98 property-plan standards. A free account and the monthly unlock do not open them.