Front Desk Opening Procedures
Defines the sequence of checks and confirmations front desk staff complete at the start of a shift to ensure the desk is accurate, funded, and ready for guests.
Why This Matters
A front desk that opens without verifying its cash bank or reviewing the arrivals list inherits every unresolved problem from the night before, silently. The first guest of the morning has no patience for a desk that's still figuring itself out. A disciplined opening is what makes the rest of the shift run on facts instead of assumptions.
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