Front Desk Closing Procedures
Defines the reconciliation and handoff steps front desk staff complete at the end of a shift to leave an accurate, balanced desk for the next team.
Why This Matters
A shift that closes without a clean cash count and a written handoff passes its problems silently to the next agent, who then inherits blame for someone else's gap. The closing routine is the property's daily proof that money and information both moved correctly. This discipline is what protects the outgoing agent as much as it protects the incoming one.
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