Complimentary Stay Check-In
Defines how front desk staff verify and process check-in for guests on a complimentary or comped stay, ensuring proper authorization and accurate billing setup.
Why This Matters
A comp room without verified authorization is an open door for revenue leakage that's easy to miss in daily audits and hard to trace after the fact. Every comp exists because someone with authority decided it should, and the front desk's job is to confirm that decision, not assume it. This standard protects the integrity of the comp program that funds real guest loyalty.
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