Room Upgrade and Upselling Procedures
Defines how front desk staff offer, price, and process room upgrades at check-in, balancing revenue goals with genuine guest benefit.
Why This Matters
An upsell offered as a genuine improvement to a guest's stay lands completely differently than one that feels like a script recited at every arrival. Upgrade revenue is real and meaningful to the property, but a guest who feels pressured remembers the pressure longer than the upgraded view. This standard exists so the desk can hit revenue goals without ever trading away guest trust to do it.
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