FRO-054STANDARD PREVIEW
Manager-on-Duty Escalation
Escalate guest situations to the manager on duty at the right moment, with a factual briefing and a warm handoff.
Why This Matters
Escalating too late burns guests; escalating too early trains a team into helplessness. The handoff itself is a guest experience: a manager who arrives briefed and by name signals an organization that talks to itself, which is what trust looks like.
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