High-Balance Report and Credit Limit Monitoring
Establishes the nightly review of guest folio balances against payment authorization and the discreet cure of shortfalls.
Why This Matters
A folio that outruns its authorization is an unsecured loan the hotel never agreed to make. Skips rarely announce themselves; they show up first as a balance nobody was watching. Handled early and privately, a credit conversation protects both the ledger and the guest's dignity.
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