Safe-Deposit Box Audit and Unclaimed Contents
Governs periodic safe-deposit key audits and the dual-control opening, inventory, and disposition of boxes left after departure.
Why This Matters
A safe-deposit box is the hotel's most literal promise of trust, and an unaccounted key is a liability with no ceiling. When a departed guest leaves a box behind, every step must be witnessed, written, and reversible in court. This is one procedure where shortcuts are indistinguishable from theft.
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