Do-Not-Announce and Confidential Guest Handling
Defines how the hotel shields do-not-announce and confidential guests from calls, visitors, and any confirmation of their presence.
Why This Matters
For a guest fleeing a stalker, a public figure, or anyone who simply asked, one careless confirmation at the desk can cause real harm. Privacy is not a VIP perk; it is a safety system, and it fails at its most junior, most hurried point of contact. The standard must hold at 3 a.m. as firmly as at noon.
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