Wake-Up Call Execution and Missed-Call Recovery
Establishes the execution standard for wake-up calls, the two-call and in-person backup chain, and recovery when a call is missed.
Why This Matters
A wake-up call is one of the few promises where failure is measured in missed flights and lost meetings, not inconvenience. It is also a quiet welfare check; a guest who answers neither call deserves a knock, not a shrug. Reliability here is a direct test of whether the hotel keeps small promises.
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