Intoxicated guest procedures
Recognize impairment early, stop gaming and alcohol service tactfully, and see the guest safely off the floor or home.
Why This Matters
An impaired guest cannot make sound gaming decisions, and every wager they place is a dispute waiting to happen. Early, private intervention protects the guest, the staff, and the property. Care delivered with dignity is remembered; embarrassment is remembered longer.
Continue to the complete procedure
You’re viewing the public overview. Sign in or create a free Alveary account, then use an available monthly premium unlock to continue with the step-by-step procedure, decision points, escalation path, and Leadership Lens.
This is a premium standard. A free account includes all 10 Starter Shelf standards, plus one premium standard each month; Membership opens all 1,314.