Self-Exclusion Program Administration and List Maintenance
Governs how the property maintains, distributes, and audits the self-exclusion list after a guest has enrolled, including marketing suppression and reinstatement requests.
Why This Matters
A guest who self-excludes has handed the property their trust at the hardest moment of their gambling life. Every mailer that reaches them, every card swipe that goes unflagged, is a broken promise with regulatory and human consequences. Regulators judge a program by its maintenance, not its enrollment form.
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