Responsible Gaming Distress Intervention on the Floor
Guides any team member who observes signs of gambling distress through a dignified, low-pressure intervention and resource hand-off.
Why This Matters
Responsible gaming is guest care, not paperwork — a team member who sees a guest in visible distress and looks away has failed the guest and the license alike. Interventions done with dignity protect the person; interventions done clumsily create shame and denial. The floor sees distress hours before any report does.
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