Third-Party Problem Gambling Concern Reports
Defines how the property receives and acts on reports from family members or others concerned about a guest's gambling, without violating the guest's privacy.
Why This Matters
A spouse calling about a mortgage payment lost at the tables is one of the hardest conversations this industry generates, and the wrong answer harms two people at once. The property cannot disclose a guest's play, but it can listen, document, and act within the law. How this call is handled is a direct measure of institutional character.
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