Annual SOP review and recertification
Review and recertify every SOP on a rolling annual cycle so each document is verified current, accurate, and owned within the last year.
Why This Matters
Procedures rot quietly: systems upgrade, layouts change, regulations shift, and the SOP still describes last year's hotel. Annual recertification forces a named owner to reread reality against the page. An unreviewed SOP is a liability wearing the uniform of a control.
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