SOP Compliance Audit Program
Establishes a recurring program to verify that actual practice on the floor matches published SOPs, separate from document-level review of the SOPs themselves.
Why This Matters
A perfectly maintained SOP library proves nothing if nobody checks whether the floor is actually following it. The audit program is the only mechanism that tells leadership the gap between what's written and what's done — and that gap is where guest harm and regulatory exposure both live.
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