Cross-Department SOP Conflict Resolution
Establishes the process for identifying and resolving cases where two published SOPs give conflicting instructions across departments performing related work.
Why This Matters
Two SOPs that quietly contradict each other leave the front line choosing which one to follow, usually under pressure and without authority to decide. Unresolved conflicts erode trust in the whole library faster than any single outdated document, because employees stop believing any SOP is reliable.
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