Pre-Convention Meeting Standards
Governs the scheduling, agenda, and follow-through of the pre-convention meeting held with the client before a major group arrives.
Why This Matters
The pre-con is the only moment the entire delivery team and the client occupy one room before the program goes live. Run well, it surfaces the changes and worries that never made it into the resume; run as a ceremonial introduction circle, it wastes the client's last calm hour. Every open item leaves that room with an owner and a date.
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