HKB-002STANDARD PREVIEW
Inspecting Mattresses and Foundations
Defines the routine visual and tactile inspection of mattresses and foundations for damage, wear, staining, and pest evidence.
Why This Matters
A mattress problem is invisible until a guest finds it, and by then it's a refund, a review, and possibly a pest incident spreading to other rooms. Regular structured inspection catches these issues on the department's schedule instead of the guest's.
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