Handling Guest Items Found on Beds
Governs how GRAs move, protect, and replace guest belongings found on or in beds during stayover service.
Why This Matters
A stayover bed is a stranger's personal space, and how a GRA handles a laptop, medication, or a child's stuffed animal is the most intimate trust test housekeeping faces. Guests rarely compliment careful handling, but they never forgive careless handling — and they always check.
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