Guest Complaint Room Inspection
Directs the immediate inspection and root-cause documentation of any room that receives a cleanliness or condition complaint.
Why This Matters
A complaint is a free, guest-funded audit, and the inspection response determines whether it purchases improvement or just an apology. The temptation is to inspect for defense — to prove the guest wrong — which wastes the entire event. Inspect to learn, recover to delight, and code the cause so it never needs a second guest to find it.
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