Quarterly Housekeeping Quality Audit
Establishes the quarterly random-sample audit that measures the department's true delivered standard independently of daily inspection routines.
Why This Matters
Daily inspection measures rooms; the quarterly audit measures the inspection system itself. Standards drift silently when the same eyes check the same floors for months, and only an independent sample can see it. The audit's product is not a score — it is the honest gap between what leadership believes and what guests receive.
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