Maintenance-defect reporting
Identify and report every guestroom defect through the work-order system the same shift, so engineering fixes problems before guests find them.
Why This Matters
Housekeeping sees every room every day; engineering sees only what gets reported. Every unreported dripping faucet or loose headboard is a defect the property has chosen to let a guest discover. Attendants are the property's early-warning system.
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