Order Taking and Upsell Standards
Sets the phone order-taking script and suggestive upsell standard that balances genuine hospitality with disciplined revenue growth on every in-room dining call.
Why This Matters
The order-taking call is the guest's only interaction before the tray arrives, so tone and accuracy both carry full weight. A well-timed suggestion feels like care; a pushy one feels like a sales pitch on a room-service line. Getting the balance right protects both the check average and the guest's trust in the call.
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