Delivery Timing Standards and Quoted-Time Accuracy
Establishes how quoted delivery times are set, tracked, and protected from order entry through the guest's door so the promised window is consistently met.
Why This Matters
A quoted time is a promise made before the food even starts cooking, and guests remember whether it was kept more than they remember the meal itself. Timing failures compound silently—five minutes lost in the kitchen becomes fifteen lost by the elevator. Protecting the clock protects the entire department's credibility.
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