Guestroom Door Approach and Knock Protocol
Choreographs the runner's approach, knock, greeting, and in-room setup so every delivery opens with recognition and closes with a warm, unhurried farewell.
Why This Matters
The knock is the first live human moment of the entire order, and it sets the tone for everything that follows it into the room. Guests remember being greeted by name far more than they remember the food temperature. This is the Delivery Standard made physical—greet by name, anything else, warm farewell—performed at a door, one guest at a time.
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