Minibar Billing Dispute Resolution
Guides how minibar charge disputes are verified, resolved, and documented so guests are treated fairly while the property's revenue integrity is protected.
Why This Matters
A minibar dispute puts the department in the uncomfortable middle of "the guest says they didn't touch it" and "the count says otherwise," often surfacing at checkout when everyone is in a hurry. How this is handled shapes whether a guest leaves feeling heard or accused. Getting it right protects both the guest relationship and the accuracy of the number on the folio.
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