Point-of-Sale Outage Response
Directs staff through detecting, reporting, and operating around a point-of-sale system outage without stopping guest service.
Why This Matters
A frozen POS terminal at a busy outlet turns a routine transaction into a guest-facing delay, and every minute of confusion invites both lost charges and guest frustration. Revenue capture during an outage depends entirely on whether the team rehearsed the manual fallback before they needed it. A calm, practiced response protects both the guest experience and the night's numbers.
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