PMS Downtime Runbook Drills and Post-Restoration Recovery
Governs quarterly rehearsal of the property management system downtime runbook and the disciplined re-entry of manual transactions once the system is restored.
Why This Matters
A runbook nobody has drilled is a rumor, and the front desk discovers that at 6 p.m. on a sold-out Friday. Most downtime damage actually happens after restoration, when manual charges are re-keyed wrong or not at all. Practiced recovery turns a system failure into a footnote instead of a revenue leak.
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